pnl77 Casino – Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to all personal information collected, processed, stored, and used by pnl77 Casino ("pnl77," "we," "us," or "our") in connection with the operation of the pnl77 platform available at pnl77.club, including all games, services, features, promotions, and customer support interactions provided therein.

pnl77 is committed to protecting the privacy and personal data of all users, particularly Filipino players who interact with our platform. We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on pnl77, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register or continue to use the pnl77 platform.

2. Data Controller

pnl77 Casino acts as the data controller for personal information collected through the pnl77 platform. As data controller, pnl77 determines the purposes and means by which your personal data is processed. Our Data Protection Officer (DPO) is responsible for ensuring ongoing compliance with applicable data privacy legislation and may be contacted using the details provided in Section 15 of this Policy.

3. Data We Collect

3.1 Registration and Identity Data

When you create a pnl77 account, we collect your legal name, date of birth, residential address, email address, and Philippine mobile number. During identity verification (KYC), we may collect government-issued identification documents such as your PhilSys National ID, Passport, Driver's License, or UMID, as well as selfie images for facial verification purposes.

3.2 Financial and Transaction Data

pnl77 records all deposits, withdrawals, and game transactions associated with your account. This includes the payment methods used (such as GCash account numbers, BPI or BDO account references, or Maya wallet details), transaction amounts, timestamps, and processing outcomes. Financial data is collected to facilitate payments, resolve disputes, and comply with AML obligations.

3.3 Gameplay and Behavioural Data

pnl77 collects data relating to your use of the platform, including games played, bets placed, session durations, bonus usage, and game outcomes. This data is used to personalise your experience, detect fraudulent or unusual betting patterns, and operate responsible gaming features such as deposit limits and session time alerts.

3.4 Technical and Device Data

We automatically collect technical information when you access pnl77, including your IP address, device type and model, operating system, browser type and version, screen resolution, and network connection type. This data is used for platform security, fraud prevention, and improving platform performance on Filipino mobile networks.

3.5 Communications Data

When you contact pnl77's customer support team — via live chat, email, or any other channel — we retain records of those communications, including the content of messages, ticket identifiers, and resolution outcomes. This data is used to provide support, train staff, and resolve disputes.

4. How We Collect Your Data

pnl77 collects personal data through the following means:

• Directly from you: Through account registration forms, KYC submission processes, deposit and withdrawal requests, support interactions, and promotional participation.
• Automatically: Through cookies, web analytics tools, server logs, and device fingerprinting technologies when you access and use the pnl77 platform.
• From third parties: From identity verification service providers, payment processors (including GCash, Maya, and banking partners), fraud detection services, and, where permitted by law, from publicly available sources or regulatory databases.

5. How We Use Your Data

pnl77 uses your personal data for the following purposes:

• Creating and managing your pnl77 account and verifying your identity;
• Processing deposits, withdrawals, and refunds via GCash, Maya, BPI, BDO, and other accepted Philippine payment methods;
• Providing access to games, live dealer tables, sports betting, and all other platform features;
• Detecting and preventing fraud, money laundering, underage gambling, and prohibited conduct;
• Complying with legal and regulatory obligations, including reporting to PAGCOR and other Philippine authorities as required;
• Operating responsible gaming features, including deposit limits, session alerts, and self-exclusion tools;
• Personalising your game recommendations and promotional offers based on your activity history;
• Providing customer support and resolving disputes;
• Sending transactional communications (account notices, withdrawal confirmations, security alerts) and, with your consent, promotional communications;
• Improving the security, performance, and functionality of the pnl77 platform.

6. Legal Basis for Processing

pnl77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you under the account agreement and Terms & Conditions;
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML, KYC, and PAGCOR regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and improving user experience, where these interests are not overridden by your privacy rights;
• Consent: For marketing communications and certain non-essential cookies, where your explicit consent has been obtained.

7. Sharing Your Data

pnl77 does not sell your personal data to third parties for marketing purposes. We may share your data with the following categories of recipients in the following circumstances:

• Payment processors: GCash (Mynt), Maya, BPI, BDO, Metrobank, UnionBank, and other payment partners — for the purpose of processing your financial transactions;
• Identity verification providers: KYC and document verification service providers who assist in verifying your identity and age;
• Game providers: Third-party game providers (such as Pragmatic Play, PG Soft, and Jili) may receive limited gameplay data required to operate their games on the pnl77 platform;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where required by law;
• IT and security providers: Cloud hosting, analytics, fraud detection, and cybersecurity service providers under strict data processing agreements;
• Legal proceedings: Where required by court order, legal process, or to protect pnl77's rights.

8. Cookies & Tracking Technologies

pnl77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse platform usage. Cookies used by pnl77 include:

• Essential cookies: Required for the platform to function — including session authentication and security tokens. These cannot be disabled without impairing platform functionality.
• Performance cookies: Used to collect anonymised analytics data about platform usage patterns to improve performance, particularly on Philippine mobile networks.
• Preference cookies: Used to remember your settings such as language preference and responsible gaming limit configurations.

You may manage non-essential cookies through your browser settings. Disabling essential cookies may prevent you from logging in or using core platform features.

9. Data Retention

pnl77 retains your personal data for the following periods:

• Active account data: Retained for the duration of your active pnl77 account;
• Post-closure data: Following account closure, personal data is retained for a minimum of five (5) years to satisfy AML, tax, and regulatory reporting obligations;
• Support records: Customer support communications are retained for three (3) years from the date of the last interaction;
• Marketing data: Retained until you withdraw your consent or request deletion, whichever is earlier.

After the applicable retention period, data is securely deleted or anonymised in accordance with pnl77's data disposal procedures.

10. Data Security

pnl77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the pnl77 platform;
• Encryption of sensitive data fields (including passwords and financial identifiers) in our databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Multi-factor authentication for internal system access.

In the event of a personal data breach that is likely to prejudice your rights, pnl77 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by RA 10173.

11. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pnl77:

• Right to be informed: The right to know what personal data pnl77 holds about you and how it is processed;
• Right of access: The right to request a copy of your personal data held by pnl77;
• Right to rectification: The right to correct inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention requirements;
• Right to object: The right to object to certain processing activities, including direct marketing;
• Right to data portability: The right to receive your data in a structured, commonly used format;
• Right to damages: The right to claim compensation for any damage caused by pnl77's non-compliance with RA 10173.

To exercise any of these rights, please contact pnl77's Data Protection Officer using the details in Section 15. pnl77 will respond to all valid requests within 30 calendar days.

12. Children's Privacy

The pnl77 platform is strictly prohibited for individuals under 21 years of age, consistent with the minimum legal gambling age under Philippine law. pnl77 does not knowingly collect personal data from individuals under 21. If pnl77 becomes aware that an account has been registered by a person under 21, the account will be immediately suspended and any personal data associated with that account will be securely deleted. Parents or guardians who believe a minor has registered a pnl77 account should contact our support team immediately.

13. Cross-Border Data Transfers

Certain service providers engaged by pnl77 — including game providers and technology infrastructure partners — may process personal data in countries outside the Philippines. Where such cross-border data transfers occur, pnl77 ensures that appropriate safeguards are in place, including contractual data processing agreements that require recipients to apply equivalent data protection standards to those required under RA 10173. pnl77 will not transfer personal data to jurisdictions that do not provide adequate protection without obtaining your prior consent or ensuring alternative lawful transfer mechanisms are in place.

14. Updates to This Policy

pnl77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. Material changes to this Policy will be communicated to registered players via email or prominent notice on the platform at least fourteen (14) days before the updated Policy takes effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the pnl77 platform following the effective date of any update constitutes your acceptance of the revised Policy.

15. Contact & Data Protection Officer

For any privacy-related queries, to exercise your data subject rights, or to raise a complaint regarding pnl77's data practices, please contact our Data Protection Officer:

• Live Chat: 24/7 support available via the pnl77 platform
• Email: [email protected] (plain text — not a clickable link)
• Address: Manila, Philippines

If you are not satisfied with pnl77's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.